How to complain
What stages does the investigation of the case follow?
Every complaint submitted:
- receives a reference number and is assigned to an Investigator (stage 1)
- is examined to determine whether it falls within the authority's mandate (stage 2)
- during the investigation of the complaint, the views of all parties involved in the dispute are sought (stage 3)
- the Greek Ombudsman mediates in every appropriate manner to resolve the citizen's problem (stage 4)
