How to complain

The Citizen's Reception and Information Bureau

The Citizen's Reception and Information Bureau is staffed by Senior Investigators on a daily rota basis.

The Bureau is open daily (Monday to Friday) from 8:30 a.m. until 2:00 p.m. and on Wednesdays until 4:30 p.m. The purposes of the Bureau are:

  • To provide information about how the Ombudsman operates, the progress of citizens' complaints and, whenever possible, to provide information concerning the appropriate agencies to handle cases outside the Ombudsman's mandate.
  • To assist, wherever necessary, in the writing of complaints, so that citizens' requests will be formulated clearly. This helps the Investigators who will handle the complaints and ensures that citizens are promptly served.
    Through the above means of communication, the Ombudsman ensures direct, personal, and friendly communication with citizens.

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