The Greek Ombudsman

The Greek Ombudsman’s guiding principle and drive as a mediator is its commitment to the win-win approach, i.e. visualising solutions from which both the citizens and the administration can benefit. The Independent Authority stands by the citizen affected by the financial  crisis; it investigates problems caused by legislation or administrative acts or omissions and undertakes targeted initiatives, building on the expertise it has developed so far and the enhanced competences it enjoys. In addition, the Ombudsman acts as guardian of the people’s rights in both the public and private sectors, with a special emphasis on monitoring and promoting the implementation of the principle of equal treatment, the rights of the child and the rights of vulnerable groups.


Submit a complaint Information



Please be advised that the independent authority of The Greek Ombudsman will be open for the public daily only following a prearranged appointment at the telephone number 213 1306 600.

We kindly remind you that your complaints can be submitted either at or by post at the address 17 Chalkokondyli Str., PC 10432 Athens.

Communication and complaints’ submission by fax : 210 7292129 is possible only until the end of this year, as from 1/1/21 its use is abolished (Law 4727/2020 no 99 Government Gazette 184/A).




National Mechanism For The Investigation Of Arbitrary Incidents - Report 2019

National Mechanism For The Investigation Of Arbitrary Incidents - Report 2019 The Ombudsman’s Special Report 2019 analyzes the shortcomings of disciplinary investigations concerning arbitrary incidents in the security forces. Taking into account that allegations of infringement of physical integrity or health during arrest, detention and all kinds of police operations, account for more than half of the complaints examined, the Independent Authority stresses that impartial and thorough disciplinary investigation is an elementary, non-negotiable requirement for the rule of law.
Read Special Report 2019 - National Mechanism For The Investigation Of Arbitrary Incidents


Special Report 2019 on Returns of Third Country Nationals

The decrease in forced returns and the increase in administrative detention in the year 2019 was highlighted by the Greek Ombudsman in his special report on returns of third country nationals. The Greek Ombudsman, in the capacity of the National Mechanism for monitoring forced returns on the basis of EU law, confirms a trend of disproportionate increase in administrative detention in the recent years and expects a further increase due to the legislative amendments in 2019. Also, in 2019 the dysfunctions in asylum procedures continue to have a negative effect on the legal safety in relation to returns.

The reduced number of returnees, the increase in administrative detention, the shortcomings in health and interpretation services, poor living conditions but also a certain improvement in organising returns, are some of the key findings in the monitoring conducted by the independent authority. The report focuses on the European developments for the enhanced role of FRONTEX in border protection and refers to the Greek Ombudsman’s initiative for networking with independent authorities in other member-states and the Council of Europe, aiming at achieving safeguards of independence in monitoring and enhancing transparency in the EU system of returns of third country nationals to their countries of origin. Read the Special Report here.

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