The Greek Ombudsman

The Greek Ombudsman’s guiding principle and drive as a mediator is its commitment to the win-win approach, i.e. visualising solutions from which both the citizens and the administration can benefit. The Independent Authority stands by the citizen affected by the financial  crisis; it investigates problems caused by legislation or administrative acts or omissions and undertakes targeted initiatives, building on the expertise it has developed so far and the enhanced competences it enjoys. In addition, the Ombudsman acts as guardian of the people’s rights in both the public and private sectors, with a special emphasis on monitoring and promoting the implementation of the principle of equal treatment, the rights of the child and the rights of vulnerable groups.


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Presentation of the Ombudsman’s Annual Report for the year 2016

Τhe economic and financial recession has taken on distinctive features of a deep humanitarian crisis, after eight consecutive years of downturn and shrinking of income but also of rights, the Ombudsman Andreas Pottakis points out in the Annual Report of the Independent Authority for 2016 (greek).

The Ombudsman notes that social security and solidarity agencies, welfare structures and policies, tax authorities and utilities have remained in the forefront of interest for another year. In addition, he makes a specific reference in the management of migration and refugee flows, which he identifies as a ‘humanitarian crisis’ in the midst of a humanitarian crisis.

The Ombudsman delivered the Authority’s Annual Report to the President of Parliament (photo from the website of the House) on 7 March 2017.


Visit by a delegation from the OECD and the General Secretariat for Anti-Corruption

The offices of the Ombudsman were visited by representatives of the Organisation for Economic Cooperation and Development (OECD) and the Hellenic General Secretariat for Anti-Corruption. The Ombudsman’s staff made presentations with regard to the mandate of the Independent Authority, its ways of communicating with citizens and the complaints handling procedures. In particular, the front desk, call centre and computerised system of the Ombudsman were presented; also, its mediation methods and the process of using citizens’ complaints in order to draw general conclusions for combating maladministration. The visit took place in the context of the project to strengthen Greece’s action plan to fight corruption, which is implemented by the General Secretariat for Anti-Corruption  and the OECD.

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