EYDAP - Customers Relations: the experience of the Greek Ombudsman

Special report

Description

The problems faced by citizens as customers of water supply and sewerage services and the response of EYDAP (the Athens Water Supply and Sewerage Company) to customer complaints are the subject of this Special Report by the Greek Ombudsman.
On the basis of its rich experience in handling hundreds of complaints against EYDAP, the independent authority offers examples of problematic situations, draws conclusions, records the solutions given and identifies the issues still pending.
The Greek Ombudsman highlights its satisfactory cooperation with EYDAP, which has repeatedly resulted in the acceptance of its proposals and views by the Company. However, it stresses the company’s dysfunctions and delays in handling key problems faced by its customers.

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