• By phone: 801 11 25 000 (24-hour telephone receptionist)
• 210 728 96 00
  (Monday to Friday, 8.30 a.m. to 2 p.m.)
• By fax: 210 729 21 29
• By post:
  5 Hadjiyanni Mexi St
  115 28 Athens
By e-mail: communication@synigoros.gr

? How can complaints be submitted ?
? Verbal Questions
? The Citizen's Reception and Information Bureau
? What should each complaint include ?
? What stages does the investigation of the case follow?

-Complaint form | pdf file |

|How can complaints be submitted ?

In person, at the Office of the Greek Ombudsman, 5 Hadjiyanni Mexi St. , 115 28 Athens , 3rd floor, between 8:30 a.m. and 2:00 p.m. , Monday through Friday.

• In writing to the above address.
• By telefax: ( 0210) 729 2129

| Verbal Questions

 In addition to written complaints, every day the office of the Ombudsman is asked a large number of questions verbally concerning specific information through the Citizens' Reception and Information Bureau. These questions may be asked either in person or by telephone.

| The Citizen's Reception and Information Bureau

 The Citizen's Reception and Information Bureau is staffed by Senior and Junior Investigators on a daily rota basis. The Ombudsman and six Deputy Ombudsmen also periodically assist. The Bureau is open daily (Monday to Friday) from 8:30 a.m. until 2:00 p.m. The purposes of the Bureau are :

• To provide information about how the Ombudsman operates, the progress of citizens' complaints and, whenever possible, to provide information concerning the appropriate agencies to handle cases outside the Ombudsman's jurisdiction.
  
• To assist, wherever necessary, in the writing of complaints, so that citizens' requests will be formulated clearly. This helps the Investigators who will handle the complaints and ensures that citizens are promptly served.
  Through the above means of communication, the Ombudsman ensures direct, personal, and friendly communication with citizens.
  

| What should each complaint include ?

Complete and accurate identification of the complainant

• Full details of the complainant and his or her signature
• A brief description of the problem
• the complainant's request
• the public body against which the complaint is made or, in cases of violation of a child 's rights, or discrimination on work field, the involved private individual or the company.
• any actions already taken and their results
• any evidence or information which might assist in the investigation of the issue (see attached specimen form)

A complaint may be submitted by any individual, legal entity, or association that has the Greek public sector, whether inside or outside the borders of the state.

| What stages does the investigation of the case follow?

Every complaint submitted by a citizen:

• receives a reference number and is assigned to a member of the expert staff (stage 1)
• is examined to see whether it falls within the authority's mandate (stage 2)
• during the investigation of the complaint, the views of both the public body and the complainant are sought (stage 3)
• the Greek Ombudsman mediates in every appropriate manner to resolve the citizen's problem (stage 4)