How to complain

How Citizens May Communicate with the Ombudsman

You can contact the Greek Ombudsman in the following ways
 

  • by phone: (+30) 213 1306 600
    (Monday to Friday, 8.30 a.m. to 2 p.m., Wednesdays till 4:30 p.m.)
  • by fax: (+30) 213 1306 800 and (+30) 210 729 21 29
  • Online complaint
  • by post: 5 Hadjiyanni Mexi Str., 115 28 Athens GREECE
  • by e-mail: communication@synigoros.gr

 

-Complaint form | pdf file |
 


How can complaints be submitted?

  • in person & in writing
  • by post to the above address
  • by fax (+30) 213 1306 800 and (+30) 210 729 21 29
  • Online complaint

Note: The provisions currently in force do not allow the Greek Ombudsman to accept complaints submitted by e-mail

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Verbal Inquiries

In addition to written complaints, every day the office of the Ombudsman is asked a large number of questions verbally concerning specific information through the Citizens' Reception and Information Bureau. These questions may be asked either in person or by telephone.

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The Citizen's Reception and Information Bureau

The Citizen's Reception and Information Bureau is staffed by Senior Investigators on a daily rota basis.

The Bureau is open daily (Monday to Friday) from 8:30 a.m. until 2:00 p.m. and on Wednesdays until 4:30 p.m. The purposes of the Bureau are:

  • To provide information about how the Ombudsman operates, the progress of citizens' complaints and, whenever possible, to provide information concerning the appropriate agencies to handle cases outside the Ombudsman's mandate.
  • To assist, wherever necessary, in the writing of complaints, so that citizens' requests will be formulated clearly. This helps the Investigators who will handle the complaints and ensures that citizens are promptly served.
    Through the above means of communication, the Ombudsman ensures direct, personal, and friendly communication with citizens.

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What should each complaint include?

  • Full personal details and signature of the complainant
  • A brief description of the problem
  • the complainant's request
  • the public body against which the complaint is made. In cases of violation of a child 's rights or of unequal treatment of men and women in matters of employment, the private individual or company involved
  • any actions already taken and their results
  • any evidence or information which might assist in the investigation of the complaint (see the complaint form on top of page)

 

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What stages does the investigation of the case follow?

Every complaint submitted:

  • receives a reference number and is assigned to an Investigator (stage 1)
  • is examined to determine whether it falls within the authority's mandate (stage 2)
  • during the investigation of the complaint, the views of all parties involved in the dispute are sought (stage 3)
  • the Greek Ombudsman mediates in every appropriate manner to resolve the citizen's problem (stage 4)

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Tools


See Also

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Ombudsman for...

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